Requesting a Doctors appointment
You can:
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment
- phone us on 0161 248 5100
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Urgent / On The Day Appointments
If you think your problem is urgent, we aim to give you an appointment on the same day. We offer same day appointments based on clinical need. This means you may not see the doctor of your choice. Please do not abuse this service as it delays us from seeing patients who are unwell.
Sick notes, repeat prescriptions and referrals are not suitable for urgent appointments.
Our reception staff will ask you for details of your problem. The doctors ask them to do this so they can prioritise same day appointments. All our staff must keep anything you tell them confidential.
Routine Appointments
For any problem that is not urgent, we will offer you the next available appointment. If you want to see a specific doctor then the wait time may be longer depending on the doctor’s availability.
Evening and Weekend Appointments
The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings.
The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at 3 practices in the PCN.
- West Gorton Medical Centre
- West Point Medical Centre
- Hawthorn Medical Centre
The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.
Please ask the reception staff if one of these appointments would be convenient for you.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need additional help with your appointment
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs
Telephone triage
If you have an urgent problem and there are no more same-day appointments, the receptionist will offer you our triage system. This runs each weekday from 1:00pm to 3:00pm.
You will need to provide details of your problem to the receptionist. This helps the doctor to understand the urgency of your problem. They will contact you by telephone.
A doctor will call you during the afternoon on the same day. The doctor will decide the best course of action to deal with your problem. This might be telephone advice, a same day appointment or a routine appointment.
Nurse or healthcare assistant appointments
You can request a routine appointment with a nurse or healthcare assistant.
We will respond to requests within 24 working hours during opening times.
You can also:
- phone us on 0161 248 5100
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable nurse or healthcare professional to help you.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0161 248 5100 during opening times
- reply CANCEL to your appointment reminder text message
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.