Zero Tolerance

West Point Medical Centre operates the NHS zero tolerance policy to safeguard staff and patient welfare. Our team shall always show due respect and courtesy when dealing with patients and their representatives. In turn, we request patients and their representatives to do the same when dealing with members of the practice team. No form of aggression, verbal or physical in nature, will be tolerated and any instances of such behaviour on the practice premises may result in the perpetrator being reported to the police and removed from the practice’s list of registered patients.