Patient Participation Group

Would you like to have a say about the services we provide at West Point Medical Centre?

We would like to hear your views!

To help us with this, we are setting up a virtual patient participation group so that you can have your say. We will ask the members of the patient participation group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys short and to the point so it shouldn’t take too much of your time.

By leaving your email details we can contact you every now and again to ask you a question or two.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from British as well as non-British ethnic groups.


Why Are You Asking Patients for Their Contact Details?

We would like to be able to contact patients and carers occasionally to ask them questions about West Point Medical Centre and how well we are doing in order that we can identify areas for improvement.

Will my Doctor see This Information?

The information is used to purely contact patients to ask them questions about the practice, how well we are doing and to ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the practice, they might see general feedback from patients.

Will the Questions you Ask me be Medical or Personal?

We will only ask general questions about the practice, such as short questionnaires.

Who Else Will be Able to Access My Contact Details?

Your contact details will be kept safely and securely and will only be used for the purpose of the patient participation group and will not be shared with anyone else.

How Often Will you Contact Me?

Not very often, and certainly not likely to be more than 4 times in any twelve-month period.

What is a Patient Participation Group?

It is a group of volunteer patients who are invloved in making sure that the West Point medical Centre provides the servies that it’s patients need.

Do I Have to Leave my Contact Details?

No, but if you change your mind, please let us know.

What if I No Longer Wish to be on the Contact List if I Leave the Practice?

We will ask you to let us know by email if you do not wish to receive further messages or information.

Join our Patient Participation Group

All registered patients are able to join our Patient Participation Group. People of all genders, ages, ethnicities, and those with health conditions and disabilities are encouraged to join.

Members should as far as possible, be representative of the surgery population.

To join: